At String My Racquet we take great pride in our service. If you are dissatisfied, for any reason, we will assist you with a prompt exchange or refund.
Please call (888) 390-7176 to discuss your return/exchange and request return authorization number. Send your package, including a brief note explaining the exchange, via a prepaid method with tracking number to ensure a safe and traceable delivery to:
String My Racquet, LLC
9722 Woodcliff Ct
New Market, MD 21774
Stringing service includes 10-day warranty. Warranty does not include breakage due to normal wear and tear or damaged grommets/grommet holes. String My Racquet does not accept liability for cosmetic or frame breakage during re-stringing process. Cracked frames warranty must be requested through the racquet manufacturer. If a frame is noticeably cracked, the customer will be notified as a courtesy before re-stringing. Removing stringing service sticker voids warranty.
- Please inspect all merchandise upon receipt. Any discrepancies must be reported immediately.
- All returns must contain return authorization # and a brief note of explanation.
- Shipping charges will be applied separately to accessories that are not ordered along with racquet stringing service (ex. grips).
- All exchanges / returns must be made within 10 days from date of shipment.
- No returns accepted on used merchandize (not including strings).
- Any used merchandise shipped to String My Racquet will be returned to customer at customer’s expense.
- Any custom stringing will not be refunded or credited this includes strings provided by customer.
- All exchanges will incur a reshipping fee of $10 (outside of the local area).
- Customers are responsible for return-shipping cost if a racquet cannot be restrung due to damaged frame or grommets (outside of the local area).
- All returned packages must be wrapped properly. All unwrapped returns will be refused.
- Defective items returned within 10 days from date of shipment are issued a replacement / exchange /credit or refund if a defect is found.
- In-house Credits must be used prior to expiration date.
- Shipping and handling fees are not refundable.
All orders are bound by our shipping policy.